You do not want your users to get conditioned and learn that they get results when they push harder. When your support staff faces the pressure of end-users who want everything right now, and your end-users have no guideline of what to expect, the modus operandi often is the “squeaky wheel gets the grease.” Without a definition of what to expect and when causes tension. Undefined boundaries can become damaging for your team and eventually for your end-users too. The ideal way to go about this is to do it without losing your sanity. Helpdesk For Education: More Like Helpdesk For Sanity It also helps maintain a smooth functionality pace within the institution. Having a helpdesk for education lets the end-user get all the queries answered and track the information they need. If done right, helpdesks for education can really add some value to your organization. This is exactly where a well thought helpdesk comes into the picture. And of course, managing the sparkling support service.There are so many tasks to be taken care of: The IT department or the admin department of an educational institution demands employees wearing multiple hats. One thing about help is that everyone needs it-even you. People randomly pop into your office when they need something and interrupt your work.Your phone system usually crashes because of too many voicemails.Your email inbox is flooded with unattended emails.Your cell phone is vibrating all the time.If you are an IT administrator at a school, college, or any other educational institution, tell me if any of the following circumstances ring true for you:
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